399bet apps Privacy Policy

1. Introduction and Scope

399bet apps is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") describes what information we collect when you use our website or app, how we process that information, and under what circumstances it may be shared with third parties.

This policy applies to all services, products, and digital channels of 399bet apps. By registering on the platform or using any of our services, you agree to the terms of this policy. Our Terms and Conditions complement this privacy policy and both documents should be read together.

2. What Information We Collect

2.1 Registration and Identity Information

When creating an account, you are required to provide certain mandatory information. This includes:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Preferred language and communication method
• Identity documents (as part of the verification process when required)

2.2 Financial and Transaction Information

When you use a payment method such as bKash, Nagad, Rocket, Upay, or bank transfer for deposits and withdrawals, we process the information necessary to complete the transaction. However, we do not store any full bank account numbers or card details on our servers.

2.3 Usage and Activity Information

Technical information about your activity on the platform is collected automatically:

• IP address and device type
• Browser and operating system information
• Pages visited and session duration
• Betting and gaming history and transaction records
• Login time and location data (subject to device permissions)

2.4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These cookies help with session management, storing user preferences, and improving platform performance. You can control cookies through your browser settings, though disabling certain cookies may limit some features of the platform.

3. Purpose of Using Information

We use the information we collect for the following purposes:

• Creating accounts, verifying identity, and managing the login process
• Processing deposit and withdrawal transactions and ensuring their security
• Managing the VIP programme and providing personalised offers
• Providing 24/7 customer support (via live chat and email)
• Monitoring user activity under the responsible gaming policy
• Maintaining platform security and preventing fraud
• Improving service quality and resolving technical issues
• Complying with applicable laws and regulations

4. Sharing and Disclosure of Information

399bet apps does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information necessary for operations is shared with payment processors (bKash, Nagad, Rocket, Upay, banks), game software providers, and technology infrastructure partners. These partners process information according to our instructions and may not use it for their own benefit.

4.2 Legal Obligations

Information may be disclosed to comply with court orders, government directives, or applicable legal requirements. We ensure legal review before any such disclosure.

4.3 Business Changes

If there is any change in the ownership or management of 399bet apps, user information may form part of that change. In such cases, we will notify users in a timely manner and the protections under this policy will continue to apply.

5. Data Security Measures

We have put in place industry-standard technical and administrative measures to protect your information:

• SSL Encryption: All data transfers are encrypted using TLS/SSL technology
• Access Controls: Only authorised staff can access information on a need-to-know basis
• Regular Audits: System security is regularly assessed and tested
• Data Backup: Secure backup systems are in place to prevent data loss
• Staff Training: All staff receive regular training on data protection policies

However, no digital system is completely free from risk. Keeping your account password confidential and promptly reporting any suspicious activity to us is part of your responsibility.

6. Data Retention Period

We retain your information for as long as your account remains active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or fraud investigation needs.

Records of financial transactions may be retained for an extended period in accordance with applicable legal requirements.

7. User Rights

You have the following rights regarding your own information:

7.1 Right to Access Information

If you wish to know what information we hold about you, you can make a request directly to customer support. We will provide the information in response to a verifiable request.

7.2 Right to Correct Information

If there is any inaccuracy in the information we hold about you, you can request a correction through your account settings or via customer support.

7.3 Right to Close Account

You may request to close your 399bet apps account at any time. A voluntary account closure option is also available under the Responsible Gaming guidelines. Even after account closure, certain information may be retained for a specified period for legal reasons.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out by using the unsubscribe link in any message or by contacting customer support.

8. Protection of Minors

399bet apps strictly does not accept registrations from persons under the age of 21. We follow an age verification process, and if it becomes known that any account is being operated by a minor, that account will be closed immediately and the associated information will be deleted. We request that parents and guardians stay aware of their children's device usage.

9. Third-Party Links

The 399bet apps platform may at times contain links to third-party websites. We are not responsible for the privacy policies of those external sites. It is advised to read the privacy policy of any external site before visiting it.

10. Changes to the Policy

We reserve the right to update this privacy policy as needed. For significant changes, a notice will be published on the website and registered users may be informed by email. Continued use of the platform after any changes will be considered as acceptance of the updated policy.

To learn more about your rights and responsibilities on our platform, you can visit the About Us page, which contains details of 399bet apps's core mission and commitments.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. We provide support in both Bangla and English, 24 hours a day, 7 days a week.