For players 21 and over

Responsible Gambling — Stay Safe and Well

399bet apps believes that betting and casino gaming should be a healthy form of entertainment. We are committed to the mental and financial wellbeing of all our users.

21+ Only SSL Secured 24/7 Support Bengali and English Support

Our Responsible Gambling Policy

Playing at 399bet apps is for adults only — that is, those aged 21 or above. Every user's age is verified when opening an account, and there is no way for minors to access the platform. We strongly urge parents and guardians to keep their devices and accounts secure.

Betting and gambling is a form of entertainment — not a way to earn a living. Repeatedly playing to recover losses, or placing bets while under financial pressure, are signs of a problem. Our Terms and Conditions cover this in detail.

399bet apps gives every user the ability to set their own playing limits. You can set daily, weekly, or monthly deposit limits, take a break for a set period, or even close your account permanently. See our FAQ section to learn about these tools.

We believe that transparency and the right to information are what every player deserves. Our Privacy Policy clearly states how user data is stored and used. We work together to build this culture of responsible gambling.

Set Your Playing Limits

Limit Type Amount (৳) Duration

Once this change takes effect, you will receive a confirmation via live chat.

Control Tools

399bet apps helps you stay in full control of your own play. The tools below are available at any time from your account settings.

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. Lowering a limit takes effect immediately; raising one requires a 72-hour wait.

Session Time Limit

Decide in advance how long you will play in each session. When the set time is up, you will automatically receive a warning and the session will end.

Cooling-Off Period

Suspend your account temporarily for 24 hours, 1 week, or 1 month. You will not be able to log in during this time.

Self-Exclusion

For a longer break — from 6 months up to 5 years — choose self-exclusion to close your account completely. This cannot be reversed before the period ends.

Bet Limits

Set a maximum amount you can place on a single bet. This helps reduce the risk of financial loss from large bets.

Support Centre

If you have any questions or need help with limit settings, speak directly with our 24/7 live chat — support is available in both Bengali and English.

Warning Signs of a Problem

There are some common signs that gambling habits may be getting out of control. If any of the following apply to you or someone you know, it is important to seek help.

Chasing Losses

Feeling a constant urge to keep betting in order to win back lost money or recover losses.

Neglecting Daily Responsibilities

Spending long periods gambling while neglecting important duties such as family, work, or studies.

Betting with Borrowed Money

Spending borrowed or loaned money on betting after exhausting your salary, savings, or emergency funds.

Restlessness When Not Playing

Feeling anxious, irritable, or unsettled when not gambling — and finding that playing eases that feeling somewhat.

Hiding Your Gambling

Concealing or lying to family or friends about how much time or money is being spent on gambling.

Unable to Stick to Limits

Repeatedly breaking your own set time or money limits even after deciding to follow them.

399bet apps Commitment

Our responsibility goes beyond providing quality games — ensuring the wellbeing of every user is also our priority. If you have any concerns, contact us today.

Where to Find Support

Do not carry the burden alone. Help is available through any of the channels below — confidentially and without judgement.

Live Chat Support

Chat with us in Bengali via 399bet apps' 24/7 live chat. Get immediate help with activating self-exclusion, setting limits, or closing your account.

Email Support

Write out your situation in detail and send it by email. Our support team responds in both Bengali and English and keeps all information confidential.
[email protected]

Family and Close Ones

Talk to a trusted family member or friend. With their support it becomes easier to decide to change your account password or close your account.

Professional Counselling

Visit a psychiatrist or mental health counsellor. Mental health services are available at government hospitals and private clinics across Bangladesh.

Support Groups

Talk to others who have been through the same experience to overcome gambling addiction. Support groups can play an effective role in rebuilding confidence.

Account History Review

Review your own deposit, withdrawal, and betting history. Understanding your playing patterns helps you make informed decisions.

Age Verification and Minor Protection

When creating an account at 399bet apps, every user's age is verified through their national identity card or another valid form of identification. No one under 21 is permitted to open an account.

If there are children or teenagers in your household, use a password lock on your device and never share your login details. You can also use parental control software to prevent minors from accessing gambling sites.

Always use a strong password on your account
Keep the auto-login feature turned off on shared or family devices
Always log out after playing
Do not save payment details on your device

Financial Planning and Budgeting

Before you play, decide how much you can afford to spend — and stay within that limit. Set aside only surplus money for betting or casino play, an amount whose loss would not affect your daily life.

The minimum deposit at 399bet apps is ৳200 — this is kept intentionally low so that users can practise with small amounts. Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer.

Allocate only a portion of your monthly entertainment budget to betting
Check your weekly spending before making a deposit
Do not play beyond your limit to chase losses
Do not treat bonuses or winnings as guaranteed income

Questions About Responsible Gambling

Yes. Any balance in your account at the time you activate self-exclusion can be withdrawn through the normal process. Before self-exclusion takes effect, the support team will walk you through the steps via live chat.

Lowering a limit takes effect immediately. If you want to raise a limit, a 72-hour waiting period applies — this delay is intentional so that decisions are not made on impulse.

A cooling-off period is short-term — usually from 24 hours up to one month. Once the set time has passed, the account is reactivated automatically. Self-exclusion is long-term and cannot be reversed before the chosen period ends.

Start by talking to them calmly. Be supportive without judgement and encourage them to seek professional help. If you contact the 399bet apps support team, they can take the necessary steps regarding that account.

No. 399bet apps is only for people aged 21 and above. Age is verified at registration, and if it is found after approval that someone is underage, their account will be closed.

Yes, completely free. Deposit limits, session time limits, cooling-off periods, and self-exclusion are all available directly from account settings. There are no extra charges.